At Risoree, every piece is thoughtfully crafted and customized specifically for each order. Because of the personalized nature of our products, we maintain a strict no refund policy.
Refund Policy
We do not offer refunds on any orders. All products are made-to-order and tailored according to individual customer requirements, making them non-refundable.
Exchange Policy
While refunds are not available, we do offer an exchange option under specific conditions.
To be eligible for an exchange, customers must carefully follow the steps below:
Step 1 : Unboxing Video (Mandatory)
- Customers must record a clear unboxing video at the time of opening the package.
- The video must start before opening the parcel and continue without any cuts
- This video is required as proof in case the product is:
- Damaged
- Defective
- Torn or faulty
⚠️ Without a proper unboxing video, exchange requests will not be accepted.
Step 2: Raise Request Within 5 Days
- Any exchange request must be made within 5 days of delivery.
- Requests made after this period will not be considered under any circumstances.
Step 3: Exchange Process
- Once approved, the product will be exchanged with the same item.
Please note: - We do not provide refunds, even after the exchange request is approved.
- Only product-to-product exchange is allowed.
Shipping & Delivery Charges
- Customers are required to bear the return shipping charges when sending the product back to us.
- After the exchange is processed:
Risoree will cover the delivery - charges for sending the exchanged product back to the customer.
Important Notes
- Exchanges are only applicable for genuine defects or damages.
- Products must be unused, unworn, and in original condition.
- Risoree reserves the right to decline exchange requests if the above conditions are not met.
If you need assistance, feel free to reach out to our support team. we’re always happy to help.